return policy
Return Policy
Greetings from RespawnDigitalHub, where every gamer's satisfaction is our utmost priority.
Eligibility for Returns:
- You may initiate a return within 7 days of receiving your order if the item is defective, damaged, or if you've received the wrong product.
- Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
Non-Returnable Items:
- Products damaged due to misuse, negligence, or mishandling are not eligible for return.
- Items that have been opened, used, or are not in their original condition will not be accepted for return.
- Products without their original packaging or accessories cannot be returned.
Return Process:
- To initiate a return, please contact our experienced customer service team at support@respawndigitalhub.com within the stipulated 2-day period.
- Provide your order details, including the item(s) you wish to return, and specify the reason for return.
- Our dedicated team will guide you through the return process and issue a return authorization if applicable.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped, defective product).
- We recommend using a reliable shipping method with tracking to ensure the safe return of your items.
Refund or Exchange:
- Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund/exchange request.
- Approved refunds will be processed to the original payment method within 15 business days.
- Exchange requests for the same item or an alternative product of equal value will be accommodated, subject to availability.
Damaged or Defective Items:
- In the event of receiving a damaged, defective, or incorrect item, please contact us immediately for prompt assistance. We will facilitate a replacement or refund at no additional cost to you.
Contact Us:
- For any inquiries or concerns regarding our return policy, feel free to reach out to our experienced team at support@respawndigitalhub.com. We're here to ensure your satisfaction with every purchase.
Thank you for choosing Respawn Digital Hub for your gaming needs. We appreciate your trust in our expertise and commitment to delivering exceptional service.